About Detroit Radiant Products
About Detroit Radiant Products Company
For more than half a century, Detroit Radiant Products Company has been setting the standard for high-quality, cost-effective, energy-efficient infrared heaters. Re-Verber-Ray® brand products are recognized as a solution for most commercial, industrial, and specialty applications.
It all begins with our trusted and talented network of employees and representatives. Factory trained Re-Verber-Ray® representatives to work with engineers, contractors, and installers to develop efficient design plans for each application, ensuring that our customers select the right products to meet maximum efficiency.
Our Warren, Michigan (U.S.), headquarters encompasses 105,000 sq. ft. of manufacturing space, including a dedicated press room, five production lines, a certified testing laboratory and a training classroom. Our Customer Service, Engineering, Sales, and Accounting Departments are housed in an additional 20,000 sq. ft. area at the same location. Affiliate companies located in Paris, Ontario (Canada) and Warren, MI, further occupy 65,000 sq. ft. of manufacturing floor space.
Our unparalleled production capability for our industry, coupled with an aggressive in-house stocking program ensures our customers of consistent quality equipment delivered in a timely fashion.
Detroit Radiant Products is supported by a global network of associate companies which collectively provide an unparalleled production platform. Since 1955, we have introduced nearly 40 different series of infrared heaters (25 in current production) – with a continued development and production of innovative energy efficient heating appliances.
Our unparalleled production capability for our industry, coupled with an aggressive in-house stocking program, has ensured our customers of consistent quality equipment delivered in a timely fashion.
CUSTOMER SERVICE EXCELLENCE
Detroit Radiant Products trains all employees who come in contact with our customers in the art of Customer Service. We are committed to providing you with courteous and efficient service in all aspects. We have initiated several services to assist us, including:
- A toll-free telephone line for Customer Service questions or concerns.
- After-hours voice mail capability.
- A useful website, including an Autocad and Revit product library and parts locator.
- Sales and Engineering Staff that are all versed in technical and application areas.
Our attention to detail and customer satisfaction has helped make us a recognized leader of energy-efficient infrared heating products.
ON-SITE TESTING LABORATORY
Detroit Radiant Products Company established the first certified offsite testing laboratory of manufacturers of gas infrared heating equipment This on-site ISO/IEC 17025-certified testing laboratory enables continuous research and development of the latest technological advancements. It also allows us to provide in-house CSA product certification and review.
Newly developed product lines receive their design certifications in this laboratory. Each approval takes only a few, short weeks to complete, as compared to months, such a process can take at outside testing laboratories. This commitment to research and development enables Detroit Radiant Products to stay at the forefront of infrared and other modern-day energy technologies.
There are additional benefits to our onsite laboratory. On numerous occasions, we have been able to:
- Test the effects on certain materials exposed to infrared energy.
- Recreate field conditions that have posed problems.
- Test alternative venting and combustion air configurations.
- Evaluate marketplace products and solutions.
This problem-solving aspect of our research has been beneficial to our customers and enlightens us to equipment improvements.
A DEDICATION TO EDUCATION
Detroit Radiant Products Company is committed to continuous educational efforts. Annual training seminars focus on subjects such as the ABCs of infrared, developing our distribution network and safety, along with specialized classes designed for professional installers, licensed state inspectors, contractors, representatives, distributors and/or engineers.
In addition to our in-house education program, DRP staff conducts numerous seminars in the field as well.
Detroit Radiant also offers one of the most complete Engineering Design and Application Guides for infrared heating available, outlining practical design criteria. This guide was created to assist engineers, distributors and contractors in applying our wide range of available products.